Certificado

Great offers, great bikes fast shipment! Great experience.

I have the MOMA city classic bike and my front basket broke so I decided to purchase a new one to replace it. I ordered it directly from you hoping to get the best quality and one that would fit the bike but I'm very disappointed with what I received.

Firstly the piece for attaching the bike is the lowest quality plastic and doesn't look stable at all, it doesn't even fit the bike and quite sure it won't hold any weight.

Secondly, the screws included in the package are incorrect as it doesn't allow me to attach the basket to the holder, the screws are not long enough.

As a result I spent *** and still don’t have a basket for my bike.

Very disappointing to have such low quality item form a well known brand.

Ho inviato l’ordine. Purtroppo la taglia non era corretta (errore mio o del sistema?). Ho informato subito il Customer Service che si è subito attivato per risolvere il problema. L’ordine purtroppo è stato processato, ma il Customer Service ha autorizzato il ritorno della consegna con l’accredito della spesa. Non appena ricevo l’accredito procedo ad effettuare un nuovo ordine con la taglia corretta. Ottimo servizio

En principio compramos 2 Moma EBike 20 y si llegaron bien Pero una de ellas la rueda trasera se desinchaba y finalmente para arreglar el problema hemos tenido que cambiar la cámara...
El resto todo correcto

Entrega rápida e material bem acondicionado
Devia ter um manual de montagem da bicicleta

La bicleta no es plegable. Simplemente se dobla en dos para poder meter a un armario o ascensor. No se puede trasladar plegada. Se abre. El manillar y poencia mantienen un juego incómodo. Es una bicicleta bonita y hay que tener en cuenta que uno paga ***. No tiene buenas calidades. Se sueltan todos los aprietes. No trae las herramientas necesarias. Lo videos que envían tipo tutoriales son útiles, pero el tono de algunos es de risa...como que a uno lo reprenden por una bici que viene mal armada, mal apretada y es de mala calidad..en fin. Pague ***+ transporte y eso es lo que obtuve

Rien parfait

Prix et rapidité

The delivery was fast and the package was well secured, that was a good and important thing.
The bike was easy to unfold and start using. One thing to take in consideration it to deliver with an Allen Key to tight the handle bar and a small wrench to tight the front light, for my luck I had the tools but someone who buy it might not have.
Another thing is to consider the possibility of turning off the electric assist and still have the lights on.
When you turn on the bike, it should start in the minimum assist and not medium.
Despite of that, the bike is great and does the job in the city, nice materials, brakes, shifters.

Même si la marchandise est arrivée abimée, la pièce à été renvoyée par MOMABIKES.
Le premier envoie n'a pas concerné le bonne pièce mais l'erreur a été rattrapée rapidement.
Le problème de départ s'est situé probablement au niveau du transporteur.
J'ai fini par avoir mon produit complet en bon état.
Bon SAV.